"Rude :("

About: The Royal London Hospital

After being discharged, I found out one of the prescribed medication was missing. Have called the ward, and been told to wait for a phone call from the hospital pharmacist. Two hours later, no call from the pharmacist, I called the ward again to have an update - Have been treated rudely for one of the nurses that when I asked their name they refused to say it and just gave the telephone to another nurse that kept talking on top of me, and even told me "Welcome to the NHS; you want medication go to your GP and deal with it" and simply hanged up the call.

It's a shame :(

More about:

Story from NHS Choices

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Response from The Royal London Hospital

We are sorry to hear about this and we will be sending this message to the team. Best wishes, Barts Health NHS Trust.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful