"Excessive wait and zero communication"

I attended the clinic this morning with a suspected cracked rib.

I waited for an hour and a half, at which point I asked how long I might have to carry on waiting.

I was told it could be another hour and a half, and therefore given other commitments I had to leave.

I fully accept that the clinic can't control patient flow, and occasionally a long wait is to be expected.

What I can't accept is the complete lack of communication from staff.

It would have taken no effort to keep those of us sitting in the waiting room updated.

Very frustrating.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››