"Unexpected Stay !!"

About: Derriford Hospital / Cardiology

On the 1st Aug is was in for a small op on a lump on my tonsil. Straight after the anesthetic was administered I went into Cardiac Arrest. Firstly my undying thanks to the prompt action by the anesthetist and all of those unknown angels who kept me here. I believe I was on life support for two days and the information given to my wife was excellent and very reassuring (especially to the member of staff who sat with her until other members of my family arrived from Wales). After 2 days in Resus. I was moved to Bickleigh Ward where as others have stated the care and attention made me feel that I was the only one in there. All concerned with the running of the ward were brilliant and made a very difficult time easier. Every procedure was easily explained to me and was very reassuring having the knowledge of what was to come. Staff were on call 24/7 and how they keep smiling with all the pressure they have defeats me. My thoughts and love will always be of the ward staff in helping me through a very frightening time in my life.....

Story from NHS Choices

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Response from Claire Jukes, Patient Experience Support, Plymouth Hospitals NHS Trust

picture of Claire Jukes

Dear Mike

Thank you for taking the time to share your recent experience of the care you received from the team on Bickleigh Ward. As we make every effort to provide the highest standard of care and treatment at all times, it was lovely to read your positive comments of praise about our staff.

I will ensure a copy of your post is shared with the teams involved in your care. Comments of support and thanks are so important to our staff and I know they will be very grateful to read your positive comments.

It must have been a very frightening time for you and your family but I really do hope you are recovering well at home.

With best wishes

Claire Jukes

Patient Services Support Manager

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