"Blood Tests"

About: Epsom and St Helier University Hospitals NHS Trust

Visited St Helier for the second time this week to give a blood sample . Time approx. 11.30am . Was given a number 87 , number 19 was up on the indicator , I was told only two people were taking samples . No one was called in for at least 10 minutes . This is not unusual . We were told it would improve with the new system . Just as bad , Left for the second time without giving a sample. It costs a lot of money to park and I am paid for the hours I work.. I can not afford the NHS.

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Response from Epsom and St Helier University Hospitals NHS Trust

We are sorry to hear that you experienced a delay, and would like to thank you for taking the time to give us your feedback. We'll be sure to pass your comments on to the phlebotomy team. If you live locally, you may want to look at our phlebotomy clinic timetable on our website: https://www.epsom-sthelier.nhs.uk/blood-tests (the link is in the 2nd paragraph, 3rd line down). Some of these clinics, such as the one held at the Malvern Centre (on the old Sutton Hospital site), are often less busy than our St Helier clinics.