"don't come here if you can help it"

About: Sunderland Royal Hospital / Trauma and orthopaedics

Been here for four days with a completely broken tibia and fibula. Been waiting for an operation to stabilise it as I'm in absolute agony. Keep getting delayed all of the time, it's absolutely disgusting. Nobody on the staff cares if you're in pain. You have to wait over an hour for pain mwsixatiom from when you ask. The food is awful. The t.v. doesn't work. The staff completely disappear and treat you like you don't exist. Do not come here. You will definitely regret it.

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Response from Sunderland Royal Hospital

Dear sir/madam, the experience you describe is not what City Hospitals Sunderland would expect on behalf of patients. Our Help and Advice Service are in place for when there issues to be addressed; they can be reached at Helpandadviceservice@chsft.nhs.uk, by Freephone 0800 5876513 or by dropping in between 8am and 5pm Monday to Friday.

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