"Poor nursing"

About: Countess Of Chester Hospital / Older people's healthcare

I have had two operations in this hospital, my mum has been in and out for her cancer treatment and my stepdad is currently in there now. Each time I have been I have been frustrated by the basic things that nurses are not doing. When I was in the hospital the nurses spent most of their time chatting amongst themselves, forgetting to give you your painkillers or change your drip, and waking you up in the morning just as you've finally managed to get to sleep talking about their eyebrows. I had to remind them what they needed to do each time I was in regarding what pills I needed and when and to take my drip out. The surgeon visited me the morning after and said that they had told them what I needed. They didnt do the simple things like move your pillows for you when you physically cannot move them yourself. My mum was left waiting after her operation for painkillers and had to remind them more than once after waiting for about an hour. Each time I've been in I have helped other patients, for example, cut up their food for them, moved their table closer so that they could reach their water, informed the nurse that an old lady was stuck in the toilet when they took ages to come, and when they did eventually come they couldn't figure out where the beep was coming from. Today the nurses spoke in front of my stepdad about his heart rate which was very high.. My stepdad was clearly worried about it as they discussed it with each other not really knowing much and saying that they couldn't see what it was when he first came in to a&e. He also overheard them saying that his blood was concerning and did not explain it too him which has made him even more worried. I don't think that the standard is up to scratch at all. Staff in a&e were very good and this is not to say that the overall care is not of a good standard.. Many of the nurses I have come across are good.. Yet there are those who are not doing their job properly and providing a poor standard of care when the things that they are not doing well, or at all, are not much trouble and are common sense, and more importantly a part of their job role.

Story from NHS Choices

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