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"Extremely caring staff"

About: Bassetlaw Hospital / Accident and emergency

I attended A & E on the evening of the 13th September with what eventually turned out to be a mental health problem. Although I was agitated and not fully understanding what was happening to me, the staff were extremely caring and despite my lack of co-operation, were persistent with the help and care they were trying to give to me. I am now on the road to recovery thanks to the actions of staff on that evening. Despite being a very busy evening, they recognised my vulnerability and went over and above to make sure I was cared for. Please pass on huge thanks to all staff that were on that evening, including security who too did their best for me. Mental health often gets overlooked but staff were quick to recognise and respond appropriately. Huge thanks once again from a very grateful patient.

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Responses

Response from Bassetlaw Hospital 6 years ago
Bassetlaw Hospital
Submitted on 10/04/2018 at 15:02
Published on nhs.uk at 16:06


What wonderful feedback - thank you very much for taking the time to let us know of your recent experience at Bassetlaw Hospital.

What is really apparent is that all staff you came across had the same high standards of care and professionalism. This is just as it should be and is lovely to hear.

I will ensure your review is shared with the team and your grateful thanks passed on.

I hope you are feeling much better now.

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