"Parking charges are extortionate for 25 mins"

About: Peterlee Community Hospital / General surgery

I'm happy with the care and attitude off the staffI however the parking is terrible, I had no change so asked reception they advised you can pay later, meaning I have to go back whilst feeling unwell, then seen that I could do this by an app. I was not told by staff or the info in the carpark that it's an extra 30p for doing it on the app. Also I have been there 25 minutes, 5 minutes over the free period then forced to pay for 12 hours. So effectively you have charged me £3.30 for 5 minutes extortionate especially when I have not recieved the help I need and been referred back to GP I tried GP first but they had no slots available which is why I came to the walk in, in the first instance

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Response from Peterlee Community Hospital

Thank you for contacting NHS Choices.

To enable the Trust to investigate your concerns could you please contact the Patient Experience Team on 01642 624719 or email patientexperience@nth.nhs.uk.

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