"Medical admission for pneumonia"

About: Hairmyres Hospital / Respiratory Medicine

(as the patient),

Admitted at 0430 on Sunday morning due to coring on sepsis screen and right sided pneumonia.

Fast treatment from A&E(in particular CN Suzanne and John - Bank nurse who looked after me). Kept informed at all time and medical staff fully explained planned. Despite it being a busy (probably typical now) night in A&E, no staff member too troubled to help when required.

Transferred to ward 2 and received extremely high standard of care, in particular from Caroline (I think) Consideration given to the fact that I was breastfeeding at time and care plan adjusted accordingly. Offered relatives room in order to allow me to do this. Staff all ensured fully informed of care, and felt involved rather than just being 'processed'. Dr Patel and team were excellent.

Transferred to Ward 10 where care continued to be of an exceptional standard. Emma (Nurse) was bright, bubbly, cheerful and demonstrated all the skills expected of a nurse. Dr Sommerfield and team were prompt in treatment.

Overall excellent care from start to finish!

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Response from Lise Axford, Senior Nurse, Emergency Medicine, Hairmyres Hospital

picture of Lise Axford

Dear JenniferM

Thank you for taking the time to share your recent experience after being so unwell. Caring for a young baby and finding the time to post such positive comments is very much appreciated. I have shared your comments with some of those mentioned in person and they have been delighted to hear that you were pleased with the care given. Receiving feedback is important for staff to reflect on their practice and ensure care is directed on a personal level.

I am pleased to hear that various members of the multidisciplinary team accomodated your needs and recognised the importance of providing time for you breastfeed your baby. It is reassuring for staff that you felt informed and involved in your care planning.

I hope you are making a good recovery and thank you again for sharing your comments.

Best wishes


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