"Lack of communication"

I was waiting from the 24th of August until eventually the 14th of September for my scan date, during this time, I rang the hospital about three times. First time I called, the maternity unit phone rang out for 20 minutes. Second time, I called antenatal, who tried to put me through to them (as somehow a dating scan isn't antenatal there ?), of which I was calling for another 10 minutes, and the receptionist came back on the line, asking if I'd wait any longer. I obliged, and waited an extra 15 minutes... No answer. So I hung up. Called back the next day, and the same happened. The week later, I received a letter and phone call from a midwife, asking for the same things my community midwife did prior. At the end of the conversation, I asked if they knew when my scan date would be, or when I would be receiving the letter, they informed me that I should have already been sent it, and the people dealing with the scans are a different department, so they couldn't find out. Fast forward to today, 16 September, I finally received my scan letter, dated the 14th, two days after I had a scan elsewhere, and found out my baby's heart had sadly stopped beating at 8 weeks, and the day after I had to have a medical miscarriage. The hospital had been informed of this, and to add to my heartache, still sent out the letter. I don't believe this was done purposely, but I do believe that communication needs to be extremely reinforced here. This is a specialised hospital, women from all over the country travel to, and I hoped to eventually give birth here, but this experience has completely put me off even thinking about this hospital again.