"In hospital with a fractured leg"

About: Rotherham Hospital / Trauma and orthopaedics Rotherham PCT / Community physiotherapy

(as the patient),

I was in hospital with a fractured leg. The treatment I had was excellent, the physiotherapy was very good and I was soon walking a little way. I was taken to the toilet in a wheel chair- good service. I tried not to use the button fro attention but I could not attract attention for small things. The staff walked past me within a few yards but seemed trained to look straight ahead. At home I have an eye drop at 8am and 8pm but I had great difficulty in getting them to do it- just a few seconds job. Finally they did the eye drop one night at 11pm. I gave up on them and I started doing it my self- not easy. At every chance I tried to get discharged, I did so after three weeks. At home carers spent a lot of the time at the records e.g. one walked round the house with me. I was charged £121 per week for this magic service. Fortunately the rehab team took over for six weeks and then I went every Monday to a rehab place at Rotherham where I still go (just). Exercises and a meal for £5, very good.

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Response from Helen Wyatt, Manager, Patient and Public Involvement , Quality Assurance Team, Rotherham Clinical Commissioning Group

Thanks for telling us about your concerns. We have contacted Rotherham Hospital for a response, and will post this once received.

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Response from Rebecca Allinson, Associate Director, Corporate Relations, Rotherham Hospital

Thank you for sharing your feedback with us. We were pleased to hear that the treatment you had was excellent however we were disappointed to hear that you found it difficult to attract staff’s attention for assistance and apologise that this happened. It is absolutely not what staff are trained to do; indeed our current work (www.beingwithpatients.nhs.uk) highlights how all our staff need to be using their observation skills to pick up such needs. If you would feel able to contact us via our Patient Services department (01709 304461) and share which ward this was on we can then ensure they receive the feedback and appropriate input to improve their care.
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