About: York Hospital / Maternity

We had our daughter delivered at York on 30/08 first of all I want to commend the hard working team of consultants, aneasasists and midwifes on the delivery ward who provided a great level of care during a very tricky c section. Once were transfered to the post natal ward we were treated so differently my partner is a very complex patient and required a little more help and whilst a few of the midwives were great some were so poorly behaved I am surprised they are allowed to get away with it, the way several of your midwifes treated me and my parter was disgusting. Eventually we were allowed to leave after a week as our little girl had been slow at gaining her weight, the following day we had to come back in and were seen on the children's assessment unit again initial treatment was good but was then followed up by what can only be classed as total incompantancy when our daughter blood tests were mixed up with another causing both me and my partner a lot of stress and worry that we did not need. To top this off were constantly being given conflicting messages from your SHO and consultants as to how we could get our daughter to gain weight. Overall very disappointed with our whole experience

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Response from York Hospital

Thank you for taking the time to contact us.

Congratulations on the birth of your baby! I hope she is doing well and that she is now gaining weight steadily.

I am very pleased to hear that your experience on the delivery ward at York Hospital was such a good one and that the staff were able to provide a high level of care during your partners C Section.

I am very sorry to hear of your experience on the post natal ward and that some of the staff treated both you and your partner poorly, this is not how we want out patients to feel.

I am also sorry to hear of the communications issues you experienced between staff and the mix up of blood test results.

We do take your comments very seriously and we would like to opportunity to look into your concerns further.

If you would like discuss this with us, please contact the Patient Advice & Liaison Service (PALS) on 01904 726262 or email us at pals@york.nhs.uk and we will be pleased to help.

Kind regards

The PALS team

York Teaching Hospital NHS Foundation Trust

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