"Failure to organise knee replacement"

In March 2014 my consultant decided that I needed a full knee replacement but due to previous surgery I needed a custom built prosthetic. Twelve months later after numerous calls to his every changing secretaries, and complaints to the CEO of the hospital I decided to go elsewhere. Within 6 weeks my new consultant had worked with the supplier, designed a new knee and was ready to fit it. Now three months later I have a stable knee and pain free. The excuse from the consultant at London Bridge was the time difference with the vendor in the US and the complexity of the prosthetic, but amazingly my knee consultant managed it with no problem. The support from everyone involved at London Bridge was absolutely pathetic and unless you are mega-rich they have no real interest. I previously had my hips replaced by another consultant at London Bridge and the service from them was excellent but my stay in the hospital was less than relaxing. The noise (day and night) is appalling with staff constantly shouting t each other, crashing trolleys about. You would probably get a more peaceful time sitting on the platform of the station opposite during rush hour.

Story from NHS Choices

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Response from London Bridge Hospital

I have noticed that you have expressed dissatisfaction with your experience at The London Bridge Hospital. All feedback on all our services is treated seriously and therefore I would like to have more details as it is difficult to investigate your concerns as these are anonymised comments.

I would be happy to further investigate your concerns if you would like to contact us on the following email address: Complaints.LBH@hcahealthcare.co.uk and Deborah.Mulbah-Cummings@hcahealthcare.co.uk to take your concerns further.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful