"The hospital appears to be doing ..."

About: Southport & Formby District General Hospital

(as a relative),

What I liked

The hospital appears to be doing it's best to aleviate MRSA, My husband has been admitted for the same thing three times, hopefully this time will be his last, and they get it sorted. I have noticed personally that some of the younger nurses could do with a course in manners and politer treatment of patients. My husband was admitted to the ward at just after midnight, and I was amazed at the amount of chatter amongst the nurses at the desk. The nurse who had come up from A&E with us had to ask these chatting ladies to help get my husband of the trolly and into bed. They were so busy chatting, they didn't realise help was needed. They then carried on in quite loud voices about their private lives all the time I was there. I can only say I am glad I was not a patient in that ward. A lack of communnication is a problem. The patient would just like to know what is going on. My husband had a scan, and was waiting for some-one to see him the next day. When no-one had been by 3.pm he complained and a doctor chased up the notes. It would appear the consultant who should have spoken to my husband was away that day - no body bothered to tell my husband. On the whole the wards seemed clean and tidy, and my husband actually enjoyed the food.

What could be improved

Communnication could be better.

Anything else?

The attitude of a few of the nursing staff. Manners cost nothing

Story from NHS Choices

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