"Kicked out whilst still in pain"

About: Queen Alexandra Hospital / Accident and emergency

Terrible experience in AE, following a terrible experience on ward D after emergency surgery earlier in the year. Doctor was rude, arragant and gave me no privacy. Was kicked out whilst still in dreadful pain, I begged for further diagnostics they were denied, really feel that I being given substandard care as I have a mental health condition.

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Response from Debra Johns, Patient Experience Officer, Portsmouth Hospitals NHS Trust

I am so sorry to hear of the circumstances you describe and for the added distress your experiences have caused. Please be assured that your comments will be shared with the area concerned.

If you would like to discuss your concerns further, please contact our Patient Advice and Liaison Service (PALS) at PHT.Pals@porthosp.nhs.uk or via the free phone on 0800 9176039 and give them your details and they will be happy to help you.

Kind regards.


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