"Slow to react and impossible to contact"

About: Wycombe Hospital / Trauma and orthopaedics

I am on the waiting list for a hip replacement operation.

Because of a life style which involves several flights a year, I wanted to help the hospital and myself by agreeing the date of my operation.

Numerous calls to the consultant's secretary always resulted in the answering machine and my calls have not once been returned.

Then when I attended my pre-op day, I explained the situation and the seretary promised to get someone to contact me - nobody ever has.

My pre-op day was now over a month ago and I've had no contact from the hospital since then:

So today I have tried to contact 'admissions' - they don't even have an answering machine and all I can get is a recorded message that nobody can take my call.

So I called the consultant again and only got the secretary's answering machine.

They of course have not called me back.

Story from NHS Choices

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Response from Buckinghamshire Healthcare NHS Trust

Dear patient

I am very sorry to read of the difficulties you have experienced trying to contact a member of the Orthopaedic team to discuss a date for your surgery. I can understand how frustrating this must have been for you at the time.

Buckinghamshire Healthcare NHS Trust appreciates that feedback from patients and relatives is invaluable in helping us shape how we work in the future. We would be very grateful if you could spare the time to help us understand more about your experience, so that we may have the opportunity learn more and improve our service for the future.

If you are happy to share more detail about your specific experience please contact our dedicated Patient Advice and Liaison Service (PALS) on 01296 316042 or email pals@buckshealthcare.nhs.uk

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful