"Humiliating and worrying"

About: Leicester Royal Infirmary / Ophthalmology

Over the past twelve months I've had treatment/surgery to correct retinal detachments in boths eyes which is ongoing.

It has given me a unique insight as each eye was treated by a different consultant and I've also had some private care.

What is massively clear is that the opthamology resource is not fit for purpose; the ability to service patients needs is far outstripped by demand.

Postponed opertaions, delays in getting into urgent surgery, varying quality of treatment, lack of clear instruction.

The list goes on.

But worse that this is the shambolic clinic and uncaring often rude staff.


Do they not realise they are meant to be delivering a caring service to worried patients?

People who have jobs and can't hang around waiting for hours to be seen.

To make matters worse I have a family member who's had the same condition treated in Birmingham where he says he received a swift, courteous and caring service.

It was actually suggested to me by another doctor that I should drive to eye casualty in Birmngham rather than subject myself to the LRI!

Without doubt there are some fabulous doctors, junior doctors especially.

Look at the other reviews - I don't understand why this department hasn't been sorted?

Story from NHS Choices

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Response from Leicester Royal Infirmary

Dear reviewer, thank you for taking the time to review Ophthalmology at Leicester Royal Infirmary.

We are sorry to hear of your concerns. We are well aware of issues facing the department and are working hard on plans to improve both patient and staff experience, capacity and organisational delivery of the service. However we very am disappointed that you have found staff rude and uncaring this is certainly not our aim.

If you would like to discuss your comments and experience further please email Clare Rose, General Manager - clare.rose@uhl-tr.nhs.uk who will contact in order that she can can help address these issues for our patients now and in the future.

Best wishes, Communications Team, Leicester's Hospitals.

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