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Clinic feedback

Story from nhs.uk

"Clinic feedback"

My wife has been let down by the constant dismissal of her mental health case despite constant crisis moments.

The members of the teqm I have met there have not showed any application of their training, just rejection after rejection of my wife's mental state. I invite the centre to challenge their lack of support through the PALS and ombudsmen process.

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Responses

Response from Halton Hospital 6 years ago
Halton Hospital

Submitted on 13/11/2017 at 15:47
Published on nhs.uk at 16:32

Thank you for the taking the time to post your comments.

My name is Katherine Earlam and I am a PALS officer for the Trust.

I was very sorry to hear of your experiences and I would like to offer my apologies.

I would like to assure you that this is not the level of service we expect as a Trust.

Your comments will be passed onto the team and I would welcome the opportunity to speak with you so that I can help to resolve your concerns.

My contact details are:

Number: 01925 664450

E-mail: complaints@NWBH.nhs.uk

My hours of work this week: 9.00 am – 5.00 pm

Once again I would like to thank you for taking the time to tell us about your experience.

We sincerely value your feedback as this will help us to improve our services for other people in the future.

Kind regards

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