"Sorry Holywell Ward, not good this time round"

About: Chesterfield Royal Hospital / Trauma and orthopaedics

I have been a patient on Holywell Ward several times in recent years, and apart from this last time have had satisfactory experiences.

On this last occasion (August 2016) I was admitted at 7.30am and did not go down for my foot operation until around 5.30 in the afternoon.

I had to keep asking for updates about my place on the operation list, which regrettably was met with vague responses.

I asked about having some water before 11.30 and the nurse went away to get some as I thought.

However, nothing arrived so I decided to read to distract myself from feeling dehydrated.

I must have fallen asleep, then was woken at 11.30 to ask why I'd not drunk my water.

I didn't even know I'd been brought any!

The timing was too late for me to have much so I just had enough to take my pre-meds with.

The hours passed and still no information was forthcoming about my place on the list, by which time I was not only dehydrated but also very distressed.

I didn't appear to have an assigned nurse either, and felt extremely isolated as all the other patients were either tucking in to toast and tea, or actually leaving!

The experience was becoming tortuous, and actually contributed to my feeling quite unwell. I could go on as there's quite a bit more, but it all boils down to extreme lack of communication.

In all, a very disappointing time on what used to be an efficient ward with lovely staff.

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Response from Chesterfield Royal Hospital

I was really sorry to read your post about Holywell Ward and how you felt about your care and treatment in August.

I am sure the team on the ward will be equally disappointed to see your comments and how distressed you felt by the experience.

You are welcome to get in touch with us and tell us more about what happened.

I appreciate that it won’t change your experience on this occasion, but there will be things I am sure we could learn from for future patients, although it sounds as if the main issue was lack of communication with you, to tell you what was happening.

Our Assistance & Complaints Team would be happy to help on 01246 512640.

I hope you are making a good recovery at home.

With kind regards Sarah Turner-Saint, head of communications

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