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Very happy with how my operation went.

Story from nhs.uk

"Very happy with how my operation went."

About: York Hospital

Just wanted to thank all the Day Unit staff who helped me before and after my operation, they were very caring, cheery and helpful. I was very nervous about having a regional anaesthetic and the theatre staff were very reassuring and kind, it made my experience far more pleasant than I was expecting. The only issue I had was a long wait from being told I could be discharged, to getting out of the hospital with my prescription. But overall very happy, thanks again.

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Responses

Response from York Hospital 7 years ago
York Hospital

Submitted on 13/09/2016 at 15:57
Published on nhs.uk on 14/09/2016 at 02:30

Thank you for taking the time to contact us.

I am very happy to hear that your experience in the Day Unit at York Hospital was far more pleasant than you were expecting.

Having an operation can be a very stressful time for patients and we expect them to be nervous before the procedure, I am pleased to hear that the staff were very reassuring and kind to you. I hope you are on the mend.

I can understand your frustration whilst waiting to be discharged, it can be a delayed process and is something we continue to try and improve.

If you would like discuss this with us, please contact the Patient Advice & Liaison Service (PALS) on 01904 726262 or email us at pals@york.nhs.uk and we will be pleased to help.

Kind regards

The PALS team

York Teaching Hospital NHS Foundation Trust

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