"Not sure what to say Not Actually Good not even..."

About: Queen's Hospital / Urology

I had stent inserted in my kidney for stone treatment. There is too much bleeding happening everyday. Consultant advised i will get surgery letter in 6 weeks. I had surgery on 23rd July now its more than 6 weeks and I get to any letters. As per the suggestions they asked me to call their secretary & not sure where they are? Whenever I called the secretary every single day they are on annual leave. 28 voices msgs no reply. Apart from this, my GP is another pblm I have they are not ready to give letter to go for private treatment - evrytym the doctor jst say you arr getting treatments as per needs. Is that mean, i can live every night with immense pain. Is there anyone who can help me out? I am having so much pain & not able to travel distance more than 45-60 mins.

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Response from Queen's Hospital

Thank you for taking the time to make us aware of your experience, I was very sorry to read the concerns that you have raised. If you would like to discuss your concerns further, you can contact our Patient Advice and Liaison Service, who will be happy to assist you in any way they can to try to answer any questions and resolve your concerns. The PALS team can be contacted on 01708 435 454, or by email PALS@bhrhospitals.nhs.uk.

Yours Sincerely

Kathryn Halford

Chief Nurse

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