"Don't they know how scary this is"

About: University Hospital Ayr / Urology University Hospital Ayr Urology KA6 6DX

Posted by sungal555 (as a relative), 7 years ago

Received excellent treatment with an appointment with Mr Meddings one day and operated on for removal the next day. Everyone was excellent and was told a CT Scan would be done and given an appointment for the results.
Very quickly received an appointment and scan was duly done.
Now today, I am horrified to have received a telephone call saying pathology are very busy and short staffed, they have not only cancelled my appointment but cannot give a date when the results will be available!
I now have to live with the possibility it may have spread and absolutely nothing is being done about it. Don't they know how scary this is....

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Eunice Goodwin

Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,

NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 13/09/2016 at 17:33

Published on Care Opinion on 14/09/2016 at 11:43

Dear sungal555,
I am sorry you are under this cloud longer than necessary. No one really know what you are going through and I can only imagine how scary it all is.
I am not exactly sure what was cancelled but if you contact me and give me details, I may be able to establish how long this delay is likely to be which may help a little.
On the other hand, I am glad that care until now was quick and efficient. I can be contacted on 01563 826222 or email me on Eunice.goodwin@aapct.scot.nhs.uk
Kind regards,
Eunice

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Eunice Goodwin

Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,

NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 15/09/2016 at 15:14

Published on Care Opinion at 16:59

Dear sungal555,
Thank you for being in touch off-line. I will be back in touch as soon as possible.
best wishes,
Eunice

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Update posted by sungal555 (a relative) 7 years ago

Thank you Eunice, it is a very worrying time where 'time is of the essence', and your help is much appreciated.

Eunice Goodwin

Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,

NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 19/09/2016 at 17:03

Published on Care Opinion at 17:09

Dear sungal555,
The manager for this area has now sorted this to your satisfaction I believe. I am so glad we got a solution for you. Thank you again for contacting us through Patient Opinion.
Best wishes,
Eunice

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Update posted by sungal555 (a relative) 7 years ago

I can't thank yourself and Janice enough Eunice. Appointment made for this Friday which is a huge relief.
Once again, many thanks.

Eunice Goodwin

Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,

NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 20/09/2016 at 10:12

Published on Care Opinion at 10:34

Dear sungal555,
I'm really glad that we could help. Good luck for Friday, I hope it all goes well.
Eunice

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