"The doctors and staff in the EGU ..."

About: The Royal London Hospital

(as the patient),

What I liked

The doctors and staff in the EGU were lovely - very sympathetic, helpful and kind when explaining that I had miscarried my baby. I was given a side room so that I didn't have the miscarriage on the ward. Follow up care good. Hygiene good - lots of hand gel everywhere.

What could be improved

A 6 hour wait to get a bed on a ward to start the treatment for my miscarriage. Lack of communication between medical staff meant that I did not receive the correct medication for 2 days and prolonged what was already a distressing experience. Nursing staff very uncaring and unhelpful, my husband did more of the nursing than they did.

Anything else?

I don't want to go back there if I can avoid it. Toilets need cleaning more often in A&E and on the wards. They were unusable on several occasions.

Story from NHS Choices

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