"Out of hours GP service to ward ..."

About: Gloucestershire Royal Hospital

(as the patient),

What I liked

Out of hours GP service to ward was swift and efficient. The room on ward 9A was exceptionally good (great bed), providing privacy and quiet but also never a feeling of being isolated. Being able to watch TV when I wanted to without disturbing anyone else was also a good way to relax.

The nursing team got the amount of contact with me exactly right, allowing me rest to recover but not leaving me for too long without checking if I was fine.

The overnight team was exceptional. I needed to call them for pain relief and also to change my bed linen, both was done with great care and concern and on both occasions paired with a very welcome cup of tea at 4 in the morning.

What could be improved

Discharge was a bit haphazard as the nurse did not seem to know what was being recommended by the doctor even though it was on the notes. Medicines weren't available as I left so my husband had to return later to collect them

Anything else?

The food was quite appealing. The home-made soups were delicious and the light bites of sandwiches, pasties etc. tempted me more than cooked plates. Breakkfast could have been a bit better, fresh fruit or yogurt would have been nice. Just toast and tea felt a bit too little after a long night.

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Response from Gloucestershire Royal Hospital

Many thanks for your positive comments about Ward 9a and also for your observations about your discharge from hospital. The Trust is working hard to improve the discharge of patients in terms of preparedness of medicines and other arrangements required and your comments will be passed on to the ward and others involved in improving discharge.

Your constructive comments about food have also been shared with the catering department who regularly survey patients for their views about our hospital meals and make adjustments and improvements accordingly.

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