About: Paulton Hospital

The person working as the secretary of the dermatologist has been delaying my results/letter for a week now. First they told me that I will be called by the doctor later in the afternoon (06/09/16), waited all day til night and there was nothing. I called in again the next day (07/09/16) to ask about my result and they told me that maybe I will not get a call and just get a written letter from the dermatologist which they said will be finished at the end of the week (so I assume she meant until Sunday 11/09/16). Again, nothing. I called on Monday (today, 12/09/16) and they said that they will type it up today and will give me the letter in the afternoon. Again, nothing!! I called the hospital again asking to transfer my call to reception so I can speak to them and they said the reception is closed so I'm assuming they've gone home again without sending my letter!! I do understand that you may be busy but delaying my result for a week now is not acceptable anymore. It's already too long for me. I have been waiting for this result for ages because I'm suffering from a type of skin infection which is getting worst! Without that letter, my condition is getting more and more out of control because I do not know what to do. I am very, no, extremely disappointed.

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Response from Paulton Hospital

We are very sorry to read of recent experience at the RUH.

We welcome your comments as it helps us to identify problems and improve the quality of our service and care. In order for us to investigate your concerns fully we would ask that you provide more detail.

Please would you contact our Patient Advice and Liaison Service on 01225 825656 or via email at ruh-tr.PatientAdviceandLiaisonService@nhs.net

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