"everything about the consultation was first class"

About: Crosshouse Hospital / Dermatology

(as the patient),

I had an appointment at a dermatology clinic recently to get a dodgy looking mole checked out in case it was cancerous - and what an excellent experience.

Although I had to wait about twenty minutes before seeing the doctor, everything about the consultation was first class.

The doctor was polite, charming, informative and very thorough. I was treated like a human being, and not an object to be processed, by the nurse, the doctor and by the medical photographer who took pictures of my mole, and I was back in the car park (happily with a clean bill of health) within forty minutes of arriving.

This was the NHS at its best. Thank you so much!

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Response from NHS Ayrshire and Arran

Dear bradach,

Many thanks for taking the time to give your positive feedback, I will share this with the Dermatology Team and also the Medical Photography Department. I am glad that all was well when attending to have your moles checked.

Sandra Hanlon

Dermatology Senior Charge Nurse

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