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Understaffed

Story from nhs.uk

"Understaffed"

About: Queen Elizabeth Hospital Birmingham

Really poor quality of care. Had to ask nurses for things 2/3 times before I got them. They often forgot the drugs I needed. I cried because I wanted to go, no staff member showed a modicum of sympathy. They're massively understaffed. All the money was spent on a shiny new building. It's 10pm as I write this review and my ward still has lights on. When the heck am

I supposed to sleep? I've been left on a finished drip for an hour. I've been poked blindly too many times by staff incapable of finding a vein for a canula. If I was admitted to hospital again, I'd think twice before choosing the great QE(!)

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Responses

Response from Queen Elizabeth Hospital Birmingham 7 years ago
Queen Elizabeth Hospital Birmingham

Submitted on 21/09/2016 at 18:15
Published on nhs.uk on 22/09/2016 at 02:30

Thank you for taking the time to provide feedback about your experience at the Queen Elizabeth Hospital Birmingham. We are sorry for the delay in responding to your feedback due to a delay in it being sent through to the Trust from NHS Choices. We are disappointed to hear that your experience on the ward was not a positive one and we would be very grateful if you could make contact with us directly to discuss your concerns in more detail. If you are happy to do this please make contact via the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.

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