"Emergency department"

About: Derriford Hospital / Accident and emergency

I had to visit today as I was having heart palpitations, everyone from reception to triage nurse to the doctor was extremely kind, caring, thorough and made a very frightening experience much less so

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Response from Claire Jukes, Patient Experience Support, Plymouth Hospitals NHS Trust

picture of Claire Jukes

Dear Vivh

Thank you for taking the time to write in and share your experiences of the care you recently received in our Emergency Department. As we make every effort to provide the highest standards of care and treatment at all times it was lovely to read your positive comments.

I will make sure a copy of your post is shared with the team involved in your care, as comments of support and thanks are so important to our staff and I know they will be very grateful to read the positive comments you said about them.

I hope you are recovering well.

With best wishes

Claire Jukes

Patient Experience Support Manager

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