"Excellent Service"

About: Queen Elizabeth I I Hospital (Welwyn Garden City)

I went to the Urgent Care Centre with my 12 year old son at 8.30 Saturday morning. I was expecting it to be busy and to be in for a long wait. I couldn't have been more wrong. Upon arrival and registration we were referred straight away to the X-Ray department. Five minutes after the X-Ray we were informed he''d broken his right foot. The nurse then proceeded to plaster his foot and issue him with a brand new pair of crutches. The staff were helpful, efficient and friendly. I was so impressed and cannot fault the service or, treatment. Well done and thank you to an amazing team.

Story from NHS Choices

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Response from Queen Elizabeth I I Hospital

Great to hear how well things went for you and your son Emma - our colleagues at the New QEII's urgent care centre will be very pleased to read your feeedback.

We do hope that you son's foot is now on the mend.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful