"Life saving"

About: East Midlands Ambulance Service NHS Trust Lincoln County Hospital / Accident and emergency

(as a parent/guardian),

It's taken a few days to actually sink in, hence only writing the post now but I want to send out special thanks to the ambulance crew and 1st responder that attended my house after my son stopped breathing early hours of friday morning in Lincoln. He's only 9 weeks old and watching the life drain out of him is something I'll never forget. I managed to perform cpr on my son but the panic I felt was immense. I forgot everything, and just panicked when faced with the situation. Thankfully he came back, the team were amazing and I just want to send heartfelt thanks from me my family and baby. xx

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Response from United Lincolnshire Hospitals NHS Trust

Dear And1974,

Thank you for taking the time to share this feedback with us following what must have been a very distressing time for you and your family.

Your comments will be shared with the A&E team who really appreciate receiving feedback from patient and their families.

We all hope your son continues to recover well.

Best wishes

Tracy Bell ( Interim Head of Nursing for Surgery – on behalf of Matron for A&E)

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Response from East Midlands Ambulance Service

Dear And1974,

We really appreciate the time you have taken to share your experience with us, and your praise for our ambulance crew and first responder.

This must have been an incredibly frightening experience for you and your family but we are delighted that the outcome is good.

Given what you were faced with, it's no wonder you panicked. I hope the assistance our 999 call taker gave was also able to provide you with support and comfort while further help was on its way.

Having a nine-week old baby means you won't have much spare time on your hands, however if you do get a couple of minutes spare in the near future, if you wouldn't mind sending the date, time and location for the call to our Patient Advice and Liaison Service (PALS) they will be able to identify the people involved in the response and share your feedback with them. You can email the team via emas.pals@nhs.net or telephone them at local rate on 0333 012 4216.

Wishing your son, and you, a continued recovery from this incident.

Kind regards,

Melanie Wright, Deputy Director of Communications and Engagement

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