"Family Planning"

About: Burnley General Hospital / Gynaecology

I would like to say that I was treated incredibly well whilst attending an appointment here. I was treated with much compassion, care, reassurance and dignity during a time when I was incredibly distressed and panicked. The auxillary nurse and doctor that I saw, were both so very friendly and understanding, going above and beyond. My experience has helped me to become a better student nurse myself.

Story from NHS Choices

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Response from Burnley General Hospital

Thank you so much for your comments regarding your appointment in the Family Planning Clinic at Burnley General Hospital and thank you for taking the time to do so.

It is lovely to receive such positive feedback regarding your visit and that you were treated with such compassion, care, reassurance and dignity and I will ensure your comments are passed onto the staff who will be delighted to receive such wonderful feedback as they always strive to deliver safe, personal & effective care.

If you would like to talk through the visit with one of our Patient Experience team so we can understand the bits of the experience that made this so positive we would really value this so that we can try to make it like this for every patient visiting our hospitals and services.

You can either contact me on 01254 734087 or email patientexperience@elht.nhs.uk.

Thank you again for commenting and best wishes

Melissa Almond

Senior Patient Experience Facilitator

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful