"Urgent referral taking too long"

About: Ashford Hospital / Ophthalmology

Was referred by my specialist to be seen urgently on 28 July. 7 weeks later still nothing heard from them. Appointments centre staff are unhelpful and fob me off. What part of urgent do they not understand. Am off work and awaiting surgery which this hospital are delaying.

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Response from Ashford Hospital

Dear Martin

We are really sorry to hear that you have experienced a delay with your referral and that this has impacted on your work. We’d also like to apologise that you have not found our appointments staff to be more helpful – we have fed this back to the managers of this service as this is not what we would expect. We would welcome the opportunity to discuss your concerns in more detail and try to help with your issues around making an appointment. Please get in touch with our Patient Advice and Liaison Service (via email at patient.advice@asph.nhs.uk or phone on 10932 723553) who will be able to assist you further.

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