"my mother in law"

About: Pinderfields General Hospital

(as a relative),

My elderly mother in law was taken into Pinderfields hospital after a fall. She had an infection so was hospitalised. She needs encouraging to eat and we were told she was under weight. After 4 days in hospital her top dentures had gone missing. The staff think they have been scooped up with bed sheets and taken to the laundry. They cannot be found so we asked if she could have a replacement set made. The staff say there is no dentist attached to the hospital that can do dentures and after phoning around numerous dentists including the community dentist we have come to realise that there is no chance of replacing her teeth while she is in hospital. My mother in law is very distressed and depressed about this as she is very limited as to what she can eat. It seems no one is bothered. The hospital say she can claim for new teeth but we are not concerned about the cost and dont want to take more money away from the NHS. We just want to find a dentist who will visit her in hospital and make her some more. I feel this is unacceptable and that dental care while in hospital is part of looking after the health of the whole person.

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Responses

Response from Pinderfields General Hospital

Thank you for taking the time to post your comments on NHS Choices.

I am sorry to read of your mother-in-laws experience whilst being an inpatient.

From your posting, I can fully understand your mother-in-laws distress and upset with this situation.

Sadly, dental care is a completely separate service and one which is not attached to the hospital.

I am sorry that this has added to your frustrations.

We do take comments extremely seriously and would like the opportunity to look into your concerns further.

Given that this is a public website, it would not be appropriate to discuss this further on here with you.

It would be helpful if you could contact our PALS team who would be happy to have a chat with you about your experiences.

They can be contacted on 01924 542972 or email pals@midyorks.nhs.uk.

Thank you again for your feedback.

Kind regards

Clare Blackburn

(Complaints & PALS Improvement Lead)

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful