"Colorectal surgery and followup appointments cancelled"

About: Horton General Hospital / Colorectal surgery John Radcliffe Hospital

(as the patient),

I had colorectal surgery this year in June at the Horton hospital Banbury. Following the surgery I was given an 8 week checkup appointment at John Radcliffe hospital oxford under Dr Cunningham, this has been cancelled 3 times already. As my appointment has been cancelled I have not had any checkup at all, I am living with a Seton to help repair a annul fistula which is very uncomfortable and depressing. I have found it very difficult to come to terms with having this for 3 months and now due to the cancellations it would seem I will be living with it for at least 5/6 months until I can get to see the specialist to discuss my next operation and for it to be referred and an appointment date given for my next operation. Meanwhile I am unable to excersise, I am a mother of 4 children so extremely busy. This is not acceptable and causing me much bigger psychological problems than the physical ones I already have. Can someone please advise who I can complain to.

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Response from Horton General Hospital

Thank you for your comments regarding your colorectal surgery follow up appointment.

I am very sorry that to hear that the service we have provided is not the level we expect all our patients to receive. Please be assured that your feedback will be passed onto the Service Managers responsible for the department. We would welcome the opportunity to investigate the issues you have raised and provide you with a response. If you would like us to do this, please do not hesitate to contact the Complaints Department on 01865 221728 or at complaints@ouh.nhs.uk who will be happy to discuss the complaint process with you.

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