"kings road mental health clinic herne bay"

About: Kent and Medway NHS and Social Care Partnership Trust / Adult mental health

(as the patient),

Despite making several complaints about the treatment that I am supposed to be getting from the kings road clinic and having had a meeting with a Patient Experience manager and colleague and a telephone conversation I am still waiting for therapy for my EUPD to start.

I have been under this clinic since february 2016 and all I have had treatment wise is tablets. I was told in feb it would be a 7 month wait for psychological treatment after seeing the psychologist in august he has now moved the goal posts by telling me that the main objection is to get an alcohol intervention done before starting on 6 sessions of anger management which could have a waiting time of 18 weeks. ( WHAT use is 6 hours of anger management to me) ) if this is the case then it could turn out to be over 52 week wait for treatment from time of referral in jan 2016.

I am disgusted that only being given 50 minutes to explain  my life and he tells me lets get the alcohol sorted out first. I disagree with the whole report that I was sent I know my body more than he does. for the last 3 weeks I have been in total meltdown because I am not getting any help from anyone I have considered taking my own life as I just can't handle it anymore ( I will not ring the kings road clinic as I told you before I have no trust in anyone there ) I find my care co-ordinator is about as much use as a chocolate teapot because they have done nothing for me they have not offered me any other form of counselling or offered to get me onto the steps programme as I was told would be sorted out for me. He told me a month ago I had an appointment with the psychiatrist soon and I would be getting a letter but I still have not received the letter.

None of you people seem to care because your not the ones who have mental health issues you don`t have to struggle with the thoughts of maybe today I will kill myself because I just can`t cope anymore. I can`t access any other form of counselling because I am under the mental health team my life is in your hands. I can honestly say I think my mental health has got worse since I have been under the kings road clinic. I am now in a position where the twig in my head is at breaking point. I think the whole mental health system is failing people big time and it is not fit for purpose.

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Kent and Medway NHS and Social Care Partnership Trust We are preparing to make a change

Dear inverness2000, I am really sorry to find that we have still not agreed a care package with you that provides you with the support and reassurance that you are seeking.

We really try hard to improve our services based on the comments we receive from our patients.

Kings Road has been through a number of challenges recently which, although do not excuse delays in affecting effective treatment, go some way toward explaining them.

Could I ask that we meet again with the new service manager covering Kings Road so that we can both reassure ourselves with regard to your ongoing care.

Please let me know if this will be possible by emailing me, Nicholas Dent, Patient Experience Manager, at nicholas.dent@kmpt.nhs.uk.

Update posted by inverness2000 (the patient)

Since our meeting nothing has or will change I have had no communication from anyone at the kings road regarding my care/treatment and who is sorting out what. I said before we met it will take a lot to convince me and you have not convinced me things are going to change. I was pleased to hear that the cqc are doing an audit on kmpt mental health in jan 2017 and I can only see this going one way and that is kmpt be put into special measures Because I think the care and treatment of people with mental health problems is appalling in kent especially at the kings road clinic