"Horribly dismissive treatment by the neurologist"

About: Queen Elizabeth Hospital (Birmingham)

I had an accident a few weeks ago. I became increasingly worried some symptoms were not going away and worsening as I tried to get back to my studies after the leave. Pain in my hand, shoulder and neck in particular. The GP suspected a pinched nerve and referred me to the neurologist. By no means am I contesting the diagnosis (which was that there is really nothing wrong - maybe some soft tissue damage after whiplash). However when I asked what I could do about the pain the GP just dismissed me and told me I should get back to work like normal (which requires a lot of use of the arm that hurts, and causes very strong pain ) and not use this problem as an excuse to fail a degree!! When I was exactly asking for advice how to make it work because I am very concerned about it affecting my work! Then the GP said stress is bad for me so I should try not being stressed, after all its just my own problem and perception. I left the place extremely upset. Not only do I still not know what to do about the pain, I was also made to feel like I was just looking for excuses for other things in my life. Horrible doctor with no patient skills whatsoever.

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Response from Queen Elizabeth Hospital

Thank you for taking the time to provide feedback about your experience at the Queen Elizabeth Hospital Birmingham. We are disappointed to hear that your experience when you saw the Neurologist was not a positive one. We would be very grateful if you could make contact with us directly to discuss your concerns in more detail. If you are happy to do this please make contact via the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.

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