"too little too late"

I was referred by my GP, but had to wait more than 2 months for an appointment. We filled in a strange form that asked ridiculous questions - of course I feel that I need to be seen as soon as possible. When I arrived for my first appointment the reception area was empty. I was called in half an hour later than my appointment time. As a result I felt the consultation was rushed and I had questions about the assessment that went unanswered. The second appointment, a month later was the same, this time 20 minutes late and rushed. The second appointment just repeated the assessment of the first and again my questions went unanswered. I felt it was a waste of everyone's time really. I have cancelled the next follow up and will pay to go privately. The organisation seems a bit shambolic

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Response from Nancy Henwood, Patient Experience Co-ordinator, Sheffield Teaching Hospitals NHS Foundation Trust

Dear Sir or Madam,

Thank you for taking the time to leave feedback. I am very sorry to hear about your experience. We would like to look into this matter and would be pleased if you could provide further details. You can do this by contacting our Patient Services Team either by calling them on 0114 271 2400 or by emailing them at pst@sth.nhs.uk

With kind regards

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