"Poor after care during fertilty treatment"

I was diagnosed with PCOS in December 2009, my gynae consultant prescribed Clomifene to help combat the problem with the request I have my bloods taken on the 21st of every menstrual cycle and then meet with him in another three months. I did as asked and on my next appointment I was seen by a different doctor who I feel was not familiar with my medical background, and who could not find the results of my blood tests. I was made to feel like a liar who had not even had the tests done which obviously I had. I was sent away with another prescription and told to go back in three months, my prescription ended up being almost a month short of pills and I’m unable to have any of the doctors time to have the problem rectified. I was also spoken to very abruptly by the secretary of the consultant who did not seem to me to be very compassionate. While I understand administrative staff are not medically trained I do feel they should be better equipped to deal with patient complaints, especially of a sensitive nature. I feel my partner and I are not being cared for properly in light of nature of our treatment.