In September 2015 I was referred by my rheumatologist as I was having difficulty walking. I heard nothing. After 6 weeks I rang the Beckenham Beacon number. The answerphone message was unfriendly. I left a message and heard nothing further. A few weeks later I could barely walk and decided the only option was to see a private podiatrist. After an hour's appointment, examination of foot and gait and plaster casts taken, orthotics were ordered. A couple of weeks later I was able to walk again.
Two weeks ago I had a letter (just under 1 year after the referral! ) saying an appointment had been made and I had 21 days to respond; I had a reminder today. If only communications worked both ways. In fact if there had been a voice on the end of the line to tell me that nothing would happen for a year I would have opted to pay. I know not everyone has that option so all the more reason for letting me know so someone else can get to see someone quicker.
"Delays in treatment and lack of communication"
About: Bromley Healthcare / Podiatry Bromley Healthcare Podiatry BR2 7EH
Posted by Orpington Patient (as ),
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