"Delays in treatment and lack of communication"
About: Bromley Healthcare / Podiatry Bromley Healthcare Podiatry BR2 7EH
Posted by Orpington Patient (as ),
In September 2015 I was referred by my rheumatologist as I was having difficulty walking. I heard nothing. After 6 weeks I rang the Beckenham Beacon number. The answerphone message was unfriendly. I left a message and heard nothing further. A few weeks later I could barely walk and decided the only option was to see a private podiatrist. After an hour's appointment, examination of foot and gait and plaster casts taken, orthotics were ordered. A couple of weeks later I was able to walk again.
Two weeks ago I had a letter (just under 1 year after the referral! ) saying an appointment had been made and I had 21 days to respond; I had a reminder today. If only communications worked both ways. In fact if there had been a voice on the end of the line to tell me that nothing would happen for a year I would have opted to pay. I know not everyone has that option so all the more reason for letting me know so someone else can get to see someone quicker.