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poor service

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"poor service"

I have had 4 or 5 appointments with my care coordinator where they have not bother to turn up and no reason given or phone call to say they were not coming. I have not seen my care coordinator in about 3 months. I have seen a doctor who I told I was suffering from hallucination and hearing a voice, the doctor said don't worry it has happened before, that is not point because of I became suicidal. I have rung the switchboard about 12 times and asked if I could speak to my care coordinator and I am told they the ring my back but it never happens. I have lost confidence in their ability to look after my mental health problems and I am considering stopping medication the gave me because of loss of trust and confidence.

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Responses

Response from Lyme Brook Mental Health Centre 6 years ago
Lyme Brook Mental Health Centre

Submitted on 06/03/2018 at 10:19
Published on nhs.uk at 11:06

It is with sincere regret that we have not responded to the concerns raised and this has been inadvertently missed, we would like to apologise for this error and assure you that our Trust processes have been updated to ensure we respond to issues raised on this site in a timely and effective manner, however if you are still experiencing problems please contact the Centre Manager Richard Powell on 0300 790 0237 or if you feel this is not what you want to do at this time please consider contacting our PAL's team who can support you to make a decision on what options you have in taking your concerns forward: Telephone 0300 123 1535 ext.2031 or Free phone 0800 389 9676 Mon -Fri: 9am to 5pm.Text service 07718971123 (This text service available 9am to 5pm and charged at your provider's rate) or email: patientexperienceteam@northstaffs.nhs.uk (e mails are monitored Mon to Fri, 9am to 5pm).

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