About: BPAS Richmond CC/Clinic

Went into the clinic and everything was fine however when I had to go upstairs and get changed I almost wanted to run away and cry! I opted to bring my own pjs as I thought I would feel more comfortable, however when I changed there was a cleaner standing outside who told me to cover up ( I was wearing shorts) and made me change - then the doctor came in and showed no empathy and actually made me feel quite guilty as if I was doing something wrong. There was only one nurse who was the absolute best and if it wasn't for them, I would've hated the place even more

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Response from BPAS Richmond CC/Clinic

Thank you for taking the time to post your comments, your feedback is extremely important to us.

I am very sorry that you feel your BPAS experience was not entirely positive and I can assure you that the issues raised will be shared with the clinic Manager.

However, if you wish to discuss this matter privately, please do not hesitate to contact me directly by phone, 0845 365 5050 or by email at clientservices@bpas.org. Kind regards, Pam Field.

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