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big cock up

Story from nhs.uk

"big cock up"

About: The Princess Royal Hospital / Trauma and orthopaedics

my wife has been waiting 6 months for an apointment at orthopaedic fracture clinic this had already been changed once (by the hospital) her appointment was for 1.30-we got there at 5 past one--at about 2-20 we and four other people were called into an office and told the doctor we were going to see was on holiday-and they had only just found out that they weren't there.

one lady had had two texts to remind her of her appointment..they must have had a morning clinic so what happened to those people? they must have known this at 9 o clock in the morning.so why didnt they call us-? - peter gurney

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Responses

Response from The Princess Royal Hospital 7 years ago
The Princess Royal Hospital

Submitted on 23/01/2017 at 16:58
Published on nhs.uk on 24/01/2017 at 01:36

Thank you for taking the time to provide your feedback with regards your wife's appointments, I am sorry to see that you have attended the hospital for an appointment that did not go ahead.

I have passed your comments onto the Orthopaedic Management Team for their information. If you would like any further assistance with appointments, however, please do not hesitate to contact the Patient Advice and Liaison Service (PALS) at the Princess Royal Hospital who will be happy to assist you.

With kind regards

Patient Experience Team

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