"Still waiting"

About: BPAS Streatham CC/Clinic

So it's 4:30pm and I'm still waiting. Everyone who arrived at the same time as me and later have left. The staff had lame excuses and doesn't make sense except for the fact that their mismanagement coupled with lack of empathy or sympathy for their patients leads to poor decisions. I've never been treated this way before and have used the NHS many times. Avoid it at all costs. At no point

I got an apology or heard sympathetic words. They seem to have a number of ready made excuses which they are used to tell people. I just can't wait for this to be over. If going through this wasn't bad enough, being treated this way made it all unbearable. I've cried in the waiting room and am now so weak, I can barely hold my heads up. Hope others don't have to go through this.

Story from NHS Choices

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Response from BPAS Streatham CC/Clinic

At BPAS we pride ourselves on the quality of care we provide and although you should not be expected to wait for prolonged periods of time, this is sometimes unavoidable in a healthcare setting.

At the moment we are experiencing a particularly high level of demand for our services and I am very sorry if this impacted on the timeframe of your visit. I can assure you that your feedback will be passed on to the relevant manager. However, if you wish to discuss this matter privately, please do not hesitate to contact me directly by phone, 0845 365 5050 or by email at clientservices@bpas.org. Kind regards, Pam Field.

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