"Aweful place, the worse healthcare experience"

About: BPAS Streatham CC/Clinic

I've arrived st the site at 8:30 but it's now 1:50pm and just been told it will take a few extra hours. The treatment I've opted for (conscious sedation) was not available and they didn't tell me until I asked more information about it about 10am on the day (booked weeks ago). Because of this, my treatment had to be delayed and I'm now feeling aweful in the waiting room having had no food or drink but an apple for 20 hours, not sure when this will end as they fail to let me know a rough time or any indication of when we will be seeing or able to eat, I've been told I can rebook or reschedule and I should have know what to expect. I'm sorry, I didn't expect this! No one does, if I was told I needed a general and needed to wait until 3-4pm, I would have eaten something earlier today. In fact, most people at reception failed to help or give me any assurances throughout my experience, I heard the receptionist argue with another girl while I've been waiting, she was nearly in tears.. If being here on its own wasn't bad enough, someone is now being taken away in an ambulance as something has gone wrong much to the horror or everyone waiting! The staff I've seen so far have not made me feel good in any way expect two of the nurses. Women are all feeling aweful in the waiting room not being able to eat or drink and most have waited for hours now, like me. I haven't had any treatment yet so I hope I make it ok sometime soon. :( go somewhere else if you can. This place is nothing what Bpas tries to portrait itself as when you visit their site.

Story from NHS Choices

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Response from BPAS Streatham CC/Clinic

At BPAS we pride ourselves on the quality of care we provide and although you should not be expected to wait for prolonged periods of time, this is sometimes unavoidable in a healthcare setting.

At the moment we are experiencing a particularly high level of demand for our services and I am very sorry if this impacted on the timeframe of your visit. I can assure you that your feedback will be passed on to the relevant manager. However, if you wish to discuss this matter privately, please do not hesitate to contact me directly by phone, 0845 365 5050 or by email at clientservices@bpas.org. Kind regards, Pam Field.

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