"Excellent phlebotomist"

About: Royal Victoria Hospital (Folkestone)

Took a young learning disabled adult for a repeat blood test today, after a previously bad experience. He was initially nervous but was bled by a member of staff whose approach, towards him and infection control, was exemplary! He didn't feel a thing and his sample was collected without any pain or distress. A huge thank-you to the member of staff. I'm sure he won't be refusing such tests after today's, stress free experience.

Story from NHS Choices

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Response from Royal Victoria Hospital

And a huge thank you to you too for letting us know about this.

I'm so glad to know that the experience was as good as we would wish for.

I hope that the patient now feels a lot more confident about any other contact with the health service.

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