"A and e doctors just do not listen"

About: City Hospital / Accident and emergency

I have a ongoing urology problem that unfortunately someone took fast track away to d17 I have to come through a and e my god trying to get to see the relevant people is a massive no no once you get to a and e that I'm seriously thinking of not bothering anymore and going elsewhere! Why aren't I allowed to see the relevant people to my on going problem that my consultant is aware of?

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Response from City Hospital

I am sorry to hear that you did not have a good experience. It would help to know about bit more about your situation so we can see how to improve. Could I ask you to make contact with our Patient Advice and Liaison Service (PALS) at swb-tr.pals@nhs.net? They will be able to look into your circumstances and see how we can best resolve your concerns. Best regards, Toby Lewis, Chief Executive.

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