"visit to Poole A&E"

About: Poole General Hospital / Accident and emergency

I attended Poole A&E approx 7.30 am on a Sunday morning with severe rib/chest pain following a fall and was registered and seen by triage nurse within 30 mins and given pain relief. Within an hour I had 2 CT scans and was taken to the major bays to be observed. I had blood tests was examined by a doctor and had a chest x- ray. The doctor explained what had happened gave me reassurance and advice and prescribed further pain relief. I left A&E within 5 hours knowing what was wrong and what to do. I was kept informed throughout and the staff I had contact with were professional and personable and put me at my ease. I have never visited A&E as a patient before and my impression was of an extremely well run Dept.

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Response from Poole General Hospital

Thank you verymuch for taking the trouble to pass on your comments.

I will make sure that the staff in our Emergency Department get a copy of them as it does help to keep their spirits up when they are very, very busy - which is most of the time.

I hope you make a speedy recovery from your injury.

All best wishes,

Patient Experience Department

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