About: Cornwall Partnership NHS Foundation Trust

I had been waiting a year with no support. 1st apt I drove to Liskeard & waited but was forgotten about! Next apt never posted to me! Then I was an given an app at my doc surgery & while I was waiting to book in I went to the loo & the cmht worker left as persumed I wasn't there! Didn't even tell reception! So distressed & let down I felt, no help, total panic so I self harmed. I then rang the head of cmht at trevillis, asked why they didn't look or ask if I'd arrived but was lied to & I told her I hurt myself because of the stress of it but they said "don't be stupid, you didn't self harm because of us!" I was told they would call me back but didn't, horrible service from these people. Another apt arrived for 2wks time & I show them my injury, ask why don't care. They wouldn't discuss it as did an assessment to review my meds. I told them I hide in my bed, cry, nightmares, tremors & social anxiety, panic attacks, low self esteem. I was booked an apt with the phycologist. I visited them at trevillis house there in summer last year, I waited over half hour to see them after my apt time to then have them upset me so much I was shaking as they said they didn't know what to do with me & they would get back to me. Left me in pieces, no tissue, no assurance, just shoved out the door then left alone to then drive back home in a terrible state. I was treated with no respect or dignity at all. I nearly drove into something as I felt helpless. Their report is all wrong, some of it we never even discussed & I do have depression where I hurt myself or shut the world out secure in my bed.bDark thoughts & erratic sleep everyday. I was left alone till I cracked & asked for help as I knew I was struggling. My GP & police asked mental health to contact me. Then 16.40 on 9th Feb 2016 Duty cpn rang as had referral & I understand u don't want to be seen by trevillis am I correct? Me: no because my personnel information was given to my mother when she called without my permission, they put the phone down on me.

I called back asking for their name, I asked their profession & they said cpn. So your a cpn? Very professional of u to put the phone down on me when I'm in crisis ! Their reply was I'm ending the call now & put it down! I felt angry, upset, desperate & had no 1 to help me, it made me self harm as I felt so left alone with horrid thoughts. I did a self referral to Alex house, to be treated the same! I have harmed myself because of the distress from them, tried to take my life & fight the thought everyday. My GP has labelled me & said I'm verbal abusive due to drugs they put me on that made me really ill in my head, I had no support coming off them & went thru mths of hell & feel extremely vulnerable with no support or help, I'm very lonely

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Response from Cornwall Partnership NHS Foundation Trust

Thank you for providing feedback on our services and I am sorry they have fallen below the standard we would expect. Please contact our Patient Advice and Liaison Service on 01208 834620 so we can look into the specific areas of your concern in more detail.