"The staff were generally pleasant"

About: East Surrey Hospital

(as the patient),

What I liked

The staff were generally pleasant

What could be improved

I was left without information about my condition and my care for long periods. I was seen by a succession of different doctors who gave me vague and conflicting information about how I should and would be treated. I was kept in hospital far longer than necessary because I was waiting to see a doctor who could make a decision.

More about:

Story from NHS Choices

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Response from East Surrey Hospital

Thank you for taking the time to comment about your experience at East Surrey Hospital and for your comment about our staff.

We strive to deliver excellent, accessible healthcare and we’re sorry that on this occasion it didn’t meet the high standards we require.

We take all comments seriously and each comment is fed back to our management team.

Our Patient Advice and Liaison Service (PALS) is available to listen to concerns, suggestions or queries and can help sort out problems quickly on your behalf. You can contact PALS by telephone on 01737 231958, email: pals@sash.nhs.uk, or by writing to: PALS, East Surrey Hospital, Canada Avenue, Redhill, Surrey RH1 5RH.

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