"My mother, aged 90, was admitted ..."

What could be improved

My mother, aged 90, was admitted to EDGH via MAU and thence to the Medical Day Unit (MDU) - a misnomer if ever there was - as she remained there for 8 days, allegedly due to shortage of beds. She was actually discharged, dressed and ready to go home (via hospital transport) on day 7; 23 hours later, confused, tired and upset, she finally left. No one on the ward called me to advise of this totally unacceptable delay; had they done so, I would have hired a private wheelchair bus. Shortage of beds eh? well here's one area for improvement!

Anything else?

Yes, but insufficient time/energy to compile